Touchwood wins prestigious award for excellence in Customer Experience

The team at Touchwood is celebrating after winning the Revo Ace Award for Customer Experience.

The awards celebrate leading customer service in the retail property industry, acknowledging the people and places that provide the very best in customer experience. They reinforce added-value, set benchmarks for the industry and ensure widespread recognition of the sector.

Touchwood beat off stiff competition from across the UK as it was praised for its staff-focussed initiative, Together Works, and its tireless dedication to creating memorable and high-quality experiences for customers.

The judging panel of experts visited Touchwood to really investigate the secrets of its success.

They took a tour of the centre, interviewed team members and also remotely monitored Touchwood’s social channels to see how efficiently customer queries were dealt with, all of which were heralded as excellent.