Walk-in Centre closes – two new services come into operation at Solihull Hospital

Solihull Walk-in Centre, which is situated in the car park on Lode Lane to the front of Solihull Hospital, closes today (28th October) and services from that building will cease.

General medical services will no longer be provided to patients registered there – they will need to register with another GP practice.

From Saturday 29th October, two new services will come into operation at Solihull Hospital – Urgent Primary Care and Booked Primary Care.

The Urgent Primary Care service will provide an urgent ‘see and treat’ service for patients with minor illnesses.

This service will be for patients without a prior booked appointment. Patients will need to report to the Urgent Primary Care reception located next to the existing Minor Injuries Unit.

Patients are advised to call 111 before attending any urgent care services as alternative services are available and more are coming on line in November. These include the options to direct patients to a pharmacist or to speak to a dental nurse, for example.

The Booked Primary Care service will be for patients who have had an appointment booked for them, either via 111, their GP out-of-hours service or in some instances at the Urgent Primary Care service.

Booked Primary Care will only see patients who have a prior appointment.

For those patients being referred from the Urgent Primary Care service signage will be in place to direct patients to the Booked Primary Care reception.

For those patients who have been referred by 111 or their GP out-of-hours service, they will access this reception area from the north entrance of Solihull Hospital, located to the left-hand side of the hospital, opposite the visitors’ car park. Signs will direct patients to the Booked Primary Care reception area.

This move will bring together all urgent care services under one roof within the hospital and continue to provide a robust urgent primary care service, as well as a booked primary care service with strong links with NHS 111.

The Minor Injuries service will continue as at present.

Signage will be in place around Solihull Hospital and the grounds to direct people to the new locations. In addition, hospital staff will be able to direct patients seeking either service.

For more information: http://solihullccg.nhs.uk/clinical-programmes/urgent-care-update